Helping You Make Better
Forecasting Decisions
Wisdom WFM. The easiest and most accurate way to manage your workforce. It's now easy to have short wait times, happy agents and high productivity.
Wisdom WFM. The easiest and most accurate way to manage your workforce. It's now easy to have short wait times, happy agents and high productivity.
Wisdom WFM is the market leader in Modern AI Based Workforce Management. It was the first to use real data for forecasting and remains the only player with this capability. Wisdom uses an AI based solution that analyzes the second by second detail of every transaction. Capable of forecasting and scheduling phone, chat, email and other other off-phone activities. Wisdom WFM is a complete solution that is proven to reduce wait times, reduce customer complaints, and enhance the job satisfaction of your front line staff.
These tools are available to simplify interaction between agents. It include features such as shift trading, vacation requests, shift bidding and much more.
Multiple options for forecast creation and tuning are available. Ask about our calibrated risk forecasts and what makes them different!
Schedules can be created in a single click. Unplanned and manual changes can be made using our simple drag-drop schedule editor.
Hundreds of pre-configured reports available at your fingertips. All reports are customizable. New reports can be created using our report server.
Real-time look at the activity each user is currently performing. Integrated directly with the ACD with transaction markers.
Customize your quick links, view your schedule at a glance, action pending requests and reports.
Our hosted solution allows users to work and report from anywhere. Work from home and across multiple time zones while maintaining an enterprise wide view of your business.
You can create forecasts, schedule, assign agents, activities, breaks and lunches with a single click!
Customization per role, permission or group. Individuals can have customized permissions down to the visible object on each page. We work with you to build a solution that works for your unique business.
You have data, we can integrate! Out the box integration with ICE, VCC, Zeacomm and other popular contact center providers.
Never lose data or any work with our automatic backups and baseline systems. Revert back to old schedule states in a single click!
Clients across all industries including banks, telcos, and utility providers.
Reseller partnership with Bell and Rogers
100% market shares with the Government of Canada in the last 5 years
