Wisdom WFM is the market leader in Modern AI Based Workforce Management. It was the first to use real data for forecasting and remains the only player with this capability. Wisdom uses an AI based solution that analyzes the second by second detail of every transaction. Capable of forecasting and scheduling phone, chat, email and other other off-phone activities. Wisdom WFM is a complete solution that is proven to reduce wait times, reduce customer complaints, and enhance the job satisfaction of your front line staff.
Our hosted solution allows users to work and report from anywhere. Work from home and across multiple time zones while maintaining an enterprise wide view of your business.
You can create forecasts, schedule, assign agents, activities, breaks and lunches with a single click!
Customization per role, permission or group. Individuals can have customized permissions down to the visible object on each page. We work with you to build a solution that works for your unique business.
You have data, we can integrate! Out the box integration with ICE, VCC, Zeacomm and other popular contact center providers.
Never lose data or any work with our automatic backups and baseline systems. Revert back to old schedule states in a single click!
Reseller partnership with Bell and Rogers
100% market shares with the Government of Canada in the last 5 years