L3 Prime Inc. is the developer of Wisdom WFO software. Wisdom WFM has earned 100% Market Share in the Canadian Federal Government for Cloud WFM. Our AI based forecasting and scheduling technology reduces wait times and improves productivity in any contact centre. We make lives better for call center agents through improved on-call experience and better schedules. Managers get access to the best decision making information. End customers enjoy shorter wait times and better conversations.
It is our mission to help call centers to respond to the real demands of their customers by replacing the less accurate traditional planning methods.